Stage 1.1: Pre-diagnosis

To begin this business relation, and before conducting a full assessment, a simple diagnosis or pre-diagnosis will be made in order to allow our team to get a general idea on some operative aspects of your business and, more importantly, to evaluate if we really are the best option for your organization. We never start providing our services if we do not believe we will truly add value to our client's business.

This step will allow us to start generating the basis and preparations for the full diagnosis using the information provided by an executive or an employee from your operations department (or anyone that can give us general information). Not a lot of your team members will be involved during this part.

Stage 1.2: In-person full diagnosis

The second stage of our services begins when we apply our knowledge acquired from years of experience in the property management and consulting industries, making an accurate full diagnosis of your business in terms of its operations and structure. After all preparations are complete with the pre-diagnosis, the next step requires our team to visit your office. This is because we like to meet our clients in person in order to begin building trust, as well as to be able to properly gather and understand all the information necessary regarding your operations and methods, thereby allowing us to make an appropriate diagnostic of your company.

This consists of a full assessment that will permit us to analyze your methodologies and have a better understanding of your preferences when doing business. In this diagnosis stage, we will focus on the concerns that were the primary reason for your interest in our BOP services, but this evaluation will also allow us to detect any other opportunity areas in your business where a greater efficiency and value can be created.

The main goals of this stage are the following four: first, that your meet part of our team members in person so that you see how we work, thereby creating the type of trust required in these type of services; second, that you deeply understand your operations; third, that you get an external opinion of your processes where the positive and negative aspects will be pointed out according to our consulting experience and our knowledge; and lastly, that we correctly understand your operations so that we can create a plan and strategy that can fulfill your business needs, and which will provide you a greater competitive edge for you to reach your desired future goals.

Stage 1.3: Diagnosis report and strategic work plan

This stage is concluded with the presentation of a detailed report, which includes the aforementioned analysis and plan, pointing out how the positive aspects detected can be augmented and how the negative ones can be reduced or eliminated. For some of these primary issues or interests, we will show how they can be solved through a correct decentralization of specific processes, as well as any other areas of opportunities that we may have detected.

Another important detail that will be discussed is the pace at which different aspects of the decentralization plan will be conducted. According to your requests and our recommendations, objectives and timeframes will be set. This will allow the integration of your activities into our company in a way that it does not create any disruptions in your processes.

The objective of the report and presentations is for you to visualize the structure that we would recommend and the benefits this would bring in terms of cost and resource efficiency, as well as to get a clear idea of how a smooth integration of our service solutions would be applied to your business. Furthermore, it will be clarified why letting us take over some of your time-consuming tasks will add strategic value and / or generate revenue to your company, and how this will allow you to focus on your company's vision and strategy.

Stage 2.1: Initial integration

After discussing the initial plan and having made the proper adjustments, we can begin with the decentralization stage by providing more detail on the methods and tools that will be used to make the transition. One of these essential details is creating the proper lines of communication with the appropriate people within your company that will permit us to efficiently carry out the proposed plan; some of these will be established for the long term and some may just be needed for the integration stage. It is very important that we define these long-term connections because MOS does not only look for a greater efficiency in our clients´ operations but also increased effectiveness.

We strive for quality in the provided services through these well-established lines of communication that allow feedback and a tailored service. During this stage, these established connections will allow the proper transfer of knowledge and key information from your personnel to ours in order to correctly decentralize the activities according to your preferences. This will also enable us replicate the selected operations at a steady pace, thereby ensuring us that each part of your process being correctly decentralized.

The lines of communication will include continuous meetings to discuss the detail of these processes, to deal with any concerns, adjustments, and suggestions, as well as to discuss our overall decentralization progress. This last point will be possible thanks to the correct metrics detected in the diagnostic stage, and will be discussed with the personnel in order to create milestones or adjustments in any of the objectives previously set. Moreover, this will permit a proper decentralization of the activities into our operations. There will also be periodic reports that will show top executives or other personnel the objectives you wish to inform. Once our operations and lines of communication are more integrated and automatized, these meetings can become less continuous.

Stage 2.2: Continuous improvements

We do not just aim to be another BPO company where you will experience the benefits of outsourcing time-consuming activities, we also strive for putting all of our capabilities and resources to your benefit in order to add more significant value to this partnership. This is why, once we have fully understood and replicated your relevant processes, our consulting and BPO experience will enable us to constantly detect improvements and opportunity areas within those operations.

We allocate a lot of our resources into improving various key competitive areas, especially those related to our technological and autonomics capabilities. Therefore, we give great importance in developing our IT department with competent software engineers that give us the ability and flexibility for creating software tools and platforms that serve bout our clients and our internal needs. This allows a better integration, an even greater efficiency and quality in the processes, along with a better information gathering and flow.

Besides from the significant capabilities that technology provides, we search for other areas of opportunity to generate value for our clients: solid insurance for your money, effective training to your employees, SOP tools, strategic planning, corporate consulting for specific areas or issues, control indicators, trends in the industry, among others.

Management Outsourcing Services is a company that is always looking for opportunity areas that will benefit you. This is why we never stop reinventing and adapting our services to the different needs of each client; we are always open to discuss and examine different activities that you would like or that we detect would be convenient for us to decentralize.