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BPO & Technology: success for your business

September 17, 2018

By: Uriel Fernández Lignian | Chief Operations Officer


Companies are conscious that most of their back office (non-core) operations require performing repetitive and analytical tasks in the most efficient and precise manner possible. For this reason, executives know that technology plays a vital role in creating significant automation in these processes, but this can sometimes require big investments that even though it will eventually generate better margins, it is still very time consuming and a hassle to integrate correctly and have everyone adapt to the changes.


For this reason, BPO firms have been a strategic alternative for companies that want these back-office activities done in a simple and automated manner. This is possible thanks to the specialization in specific processes and investment in technology that outsourcing firms make, allowing companies using these services to instead invest their resources (money, time and staff) in more important matters of their operations.


With this structure of operations, companies don't need to invest a single dollar in automating these processes, where instead, the more investment and creation of technological tools that BPO companies make in their internal processes, means greater efficiencies and cost reductions for their clients.


For this reason, if a BPO company wants to offer more value and efficiency to their clients, it is critical that they begin to take away a big part of their focus in generating cost reductions with cheap labor wages, and instead focus on the tools of the future. For this reason, there is a concept that should begin to be on the top of mind of every outsourcing firm: Autonomics.


When Outsourcing meets Autonomics


Although BPO has solved the problem of many companies, they also found their limitations along the way, due to labor arbitrage, leading them to find innovative ways to obtain competitive advantages such as carrying out the main operations quicker, accurately and profitably. Autonomics takes the challenge, combining outsourcing as a better way to manage processes in national industries and even globally.


How Autonomics work with Outsourcing


Autonomics can obtain higher levels of productivity as the use of artificial intelligence, or also called software robots, can work around the clock, analyzing and examining data more efficiently.  As a result, BPOs can give better results to their clients and at the same time benefit from faster identification of better opportunities to reduce debt and avoid unnecessary costs.


Business Process Outsourcing will always need manual labor to provide the advantage of analyzing unstructured data such as emails and attachments as many companies still don't convert their content to digital. Also, it is easier for people to detect any error and correct it, in order to avoid replicating it in other entries, and this is why Autonomics is the perfect complement for human activities since it basically works on predetermined tasks.


Adoption of technologies


Undoubtedly, outsourcing will continue to be a viable and more profitable option for jobs or businesses based on deeper social communication. Thanks to new technologies, they can operate quicker and reduce transaction costs, an extremely significant detail that many companies request from their BPO partners. A Deloitte report found that, among the companies that subcontract, technical innovation was a decisive factor when choosing a BPO company.


Finally, don't forget that a business which makes frequent changes in its operations may not benefit so much from Autonomics, and it is here where BPOs can offer a powerful and effective alternative to companies, regardless of their size.


The real benefits of this union for your business


As we mentioned before, the integration of technologies such as Autonomics in outsourcing can bring real benefits for those companies that decide to contract this type of services, for example:


  • Data transfer through multiple registration systems

  • Perform processes based on rules that are usually of large volume

  • Improvement in assistance and customer service

  • Dramatic improvements in the processes

  • Cost savings and redistribution of resources to more strategic functions

  • Time-saving and faster response


Every day there are more BPOs that use technologies on their business processes to provide their clients with a more innovative, secure image that make it possible to dedicate more time to activities that require more human intervention.


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